We, the
customers, are giving us as employees a hard time. This thought crossed my mind
during the closing event of our Business & Society seminar at the
University of Zurich. This year, the students conducted qualitative
research projects on corporate health management. Besides discussing the
benefits a company can attain by keeping employees healthy (achieving a return on investment), the discussion also addressed the limits of
such measures. On the one hand, employees have to take responsibility for their
own health, thus the influence of the organization on their health is
limited. On the other hand, another issue was raised: The closer a department
is to the customers, the more pressure there is and the smaller the possibility
of reducing the workload (an often mentioned stressor). The customers, in a
competitive environment, determine their expectations towards a company. These
expectations can be quite high and are only rarely met with a normal volume of
work. As a consequence, corporate health management faces resistance as well.
Thursday, May 29, 2014
Tuesday, April 29, 2014
Social standards for companies: an effective medicine or just a placebo?

The big question after more than ten years is, what are the benefits?
What is the impact and effectiveness of social standards with regard to their
own goals? I have examined these questions by conducting a study in the
clothing industry regarding labor rights.
More specifically, I have examined two social standards with a lot of
members also in Switzerland: The Fair Wear Foundation (FWF) and the Business
Social Compliance Initiative (BSCI). My data consisted of confidential audit
reports and interviews with representatives of companies and NGOs in
Switzerland and in the producing country China. I have developed a system
(including a comparison over time), which is able to analyze the data and
provide answers to the question of effectiveness.
My analysis shows that FWF and BSCI have indeed contributed to the
improved labor rights situation in China, at least in certain areas. Especially
in areas that are easily measurable (e.g. minimum wage, health and safety) as
well as in areas supplementary to the actual labor rights (e.g. awareness of
the existence of labor rights). The results are worse in areas that are not
that easily accessible by the means of factory audits (the main tool for evaluating
the success of implementation), e.g. the freedom of assembly, the right to
collective bargaining or the living wage, which should enable social and
cultural participation. There were some improvements in those areas as well,
but in absolute terms, the level has remained low.
The main problem with the living wage, which the FWF (but not BSCI) requires
is the lack of a clear definition. In principle, the legal equation should
probably be minimum wage = living wage.
With regard to the freedom of assembly and the right to collective
bargaining, the consequent call for these rights by the FWF had at least a
partially positive impact. An additional positive factor is probably the strong
involvement of the member companies during the implementation, as required by
the FWF.
This stronger involvement has led to more frequent interactions between factories
and members, which helped reducing the problem of the snapshot nature of
audits. In addition, it made the implementation seem less imposed from the
outside as purely external audits would.
In general, my study suggests that different forms of cooperation and
exchange between stakeholders are beneficial to an effective implementation. Thus,
member companies can exchange their views among each other and with NGOs at
arranged meetings. This not only increases the relevant skills for the
implementation, but also their mutual acceptance (especially companies – NGOs).
FWF and BSCI already have been active in this area but there still is a lot of potential.
Overall, the study has demonstrated that it is possible to create an
evaluation system for the effectiveness of social standards. However, its
significance strongly depends on the quality of the data, which usually wasn’t created
for the purpose of such an analysis.
These insights lead us to the following conclusion: The standards FWF
and BSCI are not a placebo but a medicine – an effective medicine, but still (and
by far) not for all ills.
Claude Meier
Thursday, April 24, 2014
Giving Voice to Values
It’s one thing to
intellectually comprehend various ethical models or to be conscious oft he diverse
ethical dilemmas that await one in one’s chosen profession, and quite another
to act in accordance with one’s personal values in specific situations. It is
here where Mary Gentile’s book “Giving Voice to Values” makes a very innovative
contribution: http://www.givingvoicetovaluesthebook.com/
Wednesday, April 16, 2014
Vegan and Dangerous!
While I
have made a good number of choices in my life which were not in line with the
predilections and views of the majority and consequently did not always reap
enthusiastic accord, so I was nevertheless unprepared for the in part fierce
reactions that my decision to forthwith abstain from animal products (including
milk and eggs) prompted. I have since been subjected to everything from “this
is too radical” and “you vegans are all so judgmental” to “Vegan – that’s a
cult!”. At times I was also just derided as if I was some airy fool or I was
again attacked in the sense of “oh, so you are one of those ‘holier than thou’
do-gooders who then also wants to impose his personal morality on us.” (An
excellent example of argumentum ad
hominem: instead of engaging in a factual discussion, one a priori attacks the person and
discredits him or her).
Wow!Friday, April 11, 2014
Good theory
In academic circles you frequently encounter the opinion that a good theory is mainly able to demonstrate model cause-effect-relations (causalities) and quantifiable results. This view is based on the so-called exact sciences where it may well have its validity. But what is the situation in the humanities and social sciences?
When reviewing the leading economic journals for example, one gets the impression that this view applies here without any restrictions as well. Contributions predominate which draw quantitative conclusions and demonstrate model periodic causalities in any form.When addressing a problem, only the quantifiable aspects are shown and taken into account, while everything else is eliminated by abstractions or marginalized as externalities.
Thursday, March 27, 2014
Can the law promote doing the right thing?

Monday, March 17, 2014
Good stress management
Currently, we are holding a seminar at the University about stress at the workplace and health promotion in companies. The relevance of this issue is evident not only because of the keen interest of our students, but also due to its presence in daily press. Articles on the subject appear almost weekly on all possible aspects of stress:
- how stressed we are („Burnout Is Everywhere“),
- who is affected by it ("Exhausted dancers make their point"),
- what personal and economic consequences can be observed („Feeling stressed? It's probably harming your health", "Get a life", "Burnout on the rise: Workplace woes adding up"),
- what can be done against it („Stress in the city: how employers can help"
- how stressed we are („Burnout Is Everywhere“),
- who is affected by it ("Exhausted dancers make their point"),
- what personal and economic consequences can be observed („Feeling stressed? It's probably harming your health", "Get a life", "Burnout on the rise: Workplace woes adding up"),
- what can be done against it („Stress in the city: how employers can help"
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