Monday, March 17, 2014

Good stress management

Currently, we are holding a seminar at the University about stress at the workplace and health promotion in companies. The relevance of this issue is evident not only because of the keen interest of our students, but also due to its presence in daily press. Articles on the subject appear almost weekly on all possible aspects of stress:

- how stressed we are („Burnout Is Everywhere“),

- who is affected by it  ("Exhausted dancers make their point"),

- what personal and economic consequences can be observed („Feeling stressed? It's probably harming your health", "Get a life", "Burnout on the rise: Workplace woes adding up"),

- what can be done against it („Stress in the city: how employers can help"

Thursday, March 13, 2014

Interesting blog post by Graham Kenny on the Harvard Business Review Blog on identifying stakeholders in practice!

Thursday, February 27, 2014

Zara – a reputation made, a reputation squandered?

In some of my past blog posts I discussed the significant value a good reputation has by example of Switzerland’s repute as a high-quality producer of products and services. I showed that there is concrete evidence that a good reputation and the trust that it engenders in potential customers is not only an exercise for “doing good for goodness sake”, but also translates into hard cash and profits (see my recent blog entry on "Dismantling of a Swiss Holy Cow" ). Many corporations, due either to considerable competitive pressure or simply due to the myopic imperative of maximizing profitability, take short-cuts or systematically exploit the vulnerable. So it seems to be the case with Zara, the fashion house of the Inditex Group.

Wednesday, February 19, 2014


Mass Immigration, the Growth Imperative and the Creative Metropolis

In Switzerland, votes can quickly turn into a political thriller accessible to the public. Here, the people as the ultimate sovereign has the right (which is rather exceptional compared to other countries) to say “stop, not like this!” in a vote, notwithstanding the recommendations of its government, of wealthy interest groups or expert warnings. This was the case with the recent initiative against mass immigration launched by the SVP that has won with a narrow majority of votes. 

The reactions to this result produced quite predictable waves of indignation, hyperbole and panic (while the winners’ joy was a bit muffled): Switzerland at the economic abyss, an isolated island of happy xenophobes, a nation of spoiled farmers who tore open the “Röstigraben” and slapped the EU.

Is this outcry justified? 

Wednesday, February 12, 2014

Thursday, February 6, 2014

Jungle Camp Stakeholder Management

I have watched the German jungle camp (“I am a celebrity…Get me out of here”; and the confessions end here). Much has been written and discussed on this broadcasting format in which more or less famous participants face nauseating tests in the jungle with the world watching. Let’s look at the jungle camp for a moment from the perspective of corporate stakeholder management. Stakeholder management aims at generating as much value as possible by including the stakeholders of an organization, in order to achieve what is called integrative or “win-win” results. In our thought experiment, let’s assume that RTL is the company we look at, which sells and broadcasts the product “jungle camp”.

Thursday, January 23, 2014

The initiative against mass immigration: Is it really just about immigration policy and economic success models?

A lot is at stake with the upcoming initiative against mass immigration. With the termination of the agreement on the free movement of persons with the EU (one of four fundamental freedoms), all the bilateral agreements between Switzerland and the EU might begin to totter. Economic circles are fighting the initiative at the forefront by stressing the importance of the free movement of persons in order to meet the demand for qualified labor. In this view, a change of course could only happen at the expense of the economic success model Switzerland.

Economic circles tend to argue similarly with all initiatives that could have negative effects on them. In their perspective, this is understandable in principle.

Monday, January 6, 2014

Dismantling of a Swiss Holy Cow


In my last blog article, I took a look at the deterioration of the brand “Swiss” and noted that this was in part due to the negative publicity that Switzerland has been getting abroad concerning its banking secrecy and opportunistic taxation schemes. While Swiss banking secrecy may now soon be something for the history books, it is still interesting to note that the Swiss banks and taxation regimes originally had their roots in virtues, and not vices. Whereas most of Europe featured unstable governments and legal frameworks, engaged in endless wars and built their “social contract” on the premise of mistrusting its citizens, Switzerland provided stability in both governance and law, was largely peaceful and had a basic “social contract” that espoused trust before mistrust (this being in part a consequence of its direct democratic tradition and a source of the extensive privacy rights as pertaining to financial matters). This resulted in the flourishing of the Swiss banking sector as it attracted wave after wave of foreign depositors, fleeing instability, insecurity, and states more interested in the gleaning of the wealth of its citizens than in the provision of needed services. While Switzerland – again, beginning with a virtue - for centuries already practiced a strongly decentralized (federalized) “good governance” regime which paired up freedom with accountability by allowing every commune and canton to freely levy their own taxes and invest these resources as best they saw fit, thus also creating a healthy competition to keep a sound budget and make wise investments, much of Europe experienced just the opposite: top-down directives with little to no citizen participation and consequently freedom and accountability.

With time, however, bit by tiny bit, these virtues became corrupted. Banking secrecy became no longer so much a reflection of privacy and trust between citizens and their state, but rather was a convenient pretense for the easy garnering of money from abroad. On the haughty altar of “discretion”, Swiss bankers would willingly bunker the millions and billions of dictators, tyrants or simply the clever evaders of taxation in their home countries. Much the same happened with the taxation regimes in Switzerland. Cantons and communes realized that much money could be made by adroitly positioning themselves in a zero-sum race to the bottom and attracting wealthy individuals – for whom special taxation schemes would be negotiated – and global companies in search for a more profitable tax haven from which to conduct their business. This led to the proliferation of countless “mail-box” companies which had little or no real connection to Switzerland.

Since the recent financial crisis and its accompanying scandals, however, the EU and the USA have increasingly started to put pressure on Switzerland (as also on other similar finance and tax havens, although often conveniently omitting some of their own) to change its “bad habits”. While a minority of Swiss citizens has always openly criticized its banking and taxation practices, and probably a healthy majority in private moments admitted to the status quo being ethically questionable, the matter was nevertheless nothing less than a “holy cow” amongst the Swiss economic and political establishment. So strongly was this self-righteousness engrained, that when a professor at the renowned Swiss Business School of St. Gallen was openly critical of this situation in an interview with a German magazine a couple of years ago, some voices (granted isolated, but nevertheless remarkable for a country with a rightfully proud democratic tradition with guaranteed free-speech) branded him as a national traitor and demanded his immediate demission!

It is a well known and studied phenomenon that countries that are blessed with ample natural resources such as oil, are often cursed with having their economies develop asymmetrically with an over-dependence on just these natural resources. As with abundant natural resources, the incentives that the Swiss legal system and historic precedents provided also resulted in relatively “easy money” to be made in the finance sector. Some of the nefarious side-effects of this in turn resulted in what may well be deemed an internal resource and brain-drain, as investors invested in the areas of greatest returns for the least risk (and for a long time, the Swiss private banking sector was a very low-risk investment, as success was not so much based on any unique, rapidly changing know-how but a legal framework which virtually ensured its competitive advantage) and many of the brightest labor market entrants turned their back to work in other sectors such as for example the risky high-tech area or lower-margin machine industry, in favor of the far more stable and lucrative financial industry.

While Switzerland still has a highly sophisticated, diversified and competitive economy, always jousting for the top spot in global assessments, there is a real risk and an increasingly high price that Switzerland has to pay for its extensive financial center. Apart from public bailouts (such as the UBS in 2008) and the internal resource and brain drain, the very fact that salaries paid in the financial sector are so high drives up concomitant costs such real-estate, making it increasingly difficult for, say, high-tech companies to get started in the country. Starting an export oriented business from scratch in Switzerland is simply prohibitively expensive, especially if the returns, as in many high-tech sectors, take years to materialize. Add to that the finance sector’s negative impact on the overall reputation on Switzerland, and you can well comprehend that the Swiss financial industry is increasingly unpopular also in Switzerland.

The tragedy of this entire matter is however that the age old Swiss social contract of trust between the state and its citizens may now have to be sacrificed in view of the financial center and taxation policies of decades past. The United States, long also a bastion of individual freedom and with a delicate awareness of privacy rights, has already sacrificed much of this on the altar of national security. The question thus remains one of just how much freedom are we willing to sacrifice for security, and how much privacy for fairness.

Manuel Dawson